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Our Terms Shape How Your Account Works

When you open an account on respin, you're entering into a straightforward agreement about how deposits, withdrawals, gameplay and your data are handled.

Account verification stepsPayment and withdrawal policiesData protection and cookiesDispute resolution process

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Policy Fundamentals That Protect You

respin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

respin operates under the terms that govern your account creation, fund transfers and gameplay. When you deposit via DANA, OVO, GoPay or QRIS, you're authorising us to process that transaction and hold your balance in your wallet until you withdraw or place a wager. We require

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proof of identity — a valid ID and supporting documents — before your first withdrawal can be approved; this protects both you and us from fraud. Access to respin depends on local law; if your jurisdiction restricts online gaming, we cannot grant account access. Withdrawals are
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processed within 24 hours of approval during our standard business hours, Monday to Sunday. Game outcomes are generated by certified random-number algorithms; we do not manipulate results. Any breach of our terms — including underage access, duplicate accounts or use of another person's payment method —
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may result in account suspension and forfeiture of funds.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH YOUR TERMS

How to Reach Us About Policy Questions

Live Chat Support Our team is available via live chat inside your account dashboard, Monday to Sunday, 08:00 to 23:00 Jakarta time. Use this channel for urgent questions about your account, withdrawals or terms clarification.

Email Support Contact [email protected] for detailed policy inquiries, disputes or documentation requests. We respond to emails within 24 hours during business days. Include your account ID and describe your question clearly.

In-App Help Centre Open the Help menu in your respin account and search our FAQ and policy library. Most terms questions are answered there instantly. If you cannot find an answer, submit a query and our team will follow up within one business day.

HOW WE SAFEGUARD YOUR DATA

Security, Privacy and Your Information

Encrypted Account Data

All your personal information, payment details and transaction history are encrypted using industry-standard TLS protocols. We store your data on secure servers and never share it with third parties without your explicit consent or legal requirement.

Cookie and Tracking Policy

respin uses cookies to remember your login, language preference and gameplay settings. We also use analytics cookies to understand how you navigate the lobby so we can improve the experience. You can manage cookie preferences in your account settings at any time.

Identity Verification Process

Before your first withdrawal, we verify your identity using your government-issued ID and address proof. This one-time verification protects your account from unauthorized access and prevents fraud on our platform in Bandung, Medan and across Indonesia.

Data Retention and Deletion

We retain your account data for seven years after closure or inactivity. If you request deletion of your personal information, we remove identifiable details but maintain transaction records as required by law. Submit deletion requests via our Help Centre.

Third-Party Integrations

Your DANA, OVO, GoPay and QRIS transactions are processed through official payment gateways. These providers handle your payment data directly; respin does not store card or wallet numbers on our servers. Their privacy policies apply to payment processing.

Report a Terms Concern

If you believe we've violated our terms or your privacy, email [email protected] with evidence and a detailed description. We investigate all complaints within five business days and respond with our findings and any corrective action taken.

Frequently Asked Questions About Our Policies

You can request account closure through the Settings menu or by emailing [email protected]. We will suspend your account immediately and return any remaining balance to your original payment method within 24 hours. Deposits via DANA, OVO, GoPay or QRIS return to that same source. Once closed, you cannot reopen the same account.

Withdrawal limits depend on your account verification status and local law. After identity verification, standard daily withdrawal limits are Rp 50,000,000. Higher limits can be requested by contacting support. Your account settings show your current withdrawal allowance.

If you dispute a transaction or game outcome, contact our support team within 30 days of the event. We review your account logs and gameplay history, then respond with our findings within five business days. If you remain unsatisfied, you can escalate to our senior disputes team for further review.

No. Each person must open their own account using their own identity documents and payment method. Sharing an account violates our terms and may result in permanent suspension. If we detect multiple accounts from the same household, we may restrict or close them.

Your complete transaction history — deposits, withdrawals and gameplay records — is stored for seven years. You can view your history in the Transactions section of your account dashboard at any time. This record is used for verification, dispute resolution and compliance purposes.

Use the Forgot Password link on the login screen. We'll send a reset link to your registered email address. Click the link and create a new password. If you cannot access your email, contact live chat support with proof of identity and we will help restore your access.

Yes. Payments are processed through official encrypted gateways. respin never stores your payment credentials. Each transaction is verified by your payment provider. Deposits are instant and withdrawals are verified before processing. Contact your payment provider if you see suspicious activity on your wallet.

Our Terms Shape How Your Account Works

How to Reach Us About Policy Questions

Security, Privacy and Your Information

Encrypted Account Data

Cookie and Tracking Policy

Identity Verification Process

Data Retention and Deletion

Third-Party Integrations

Report a Terms Concern

Frequently Asked Questions About Our Policies

01 What happens if I want to close my account?

02 Are there limits on how much I can withdraw per day?

03 What is respin's dispute resolution process?

04 Can I share my account with family members?

05 How long do you keep my transaction history?

06 What happens if I forget my login password?

07 Are my DANA, OVO, GoPay and QRIS transactions secure?

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